Receive secure one-time authorization codes sent to your mobile phone for certain high dollar transfers or wires.
How do I register for Secured Transfer?You'll be prompted to add your mobile number when you send money. Enter in the one-time authorization code and your debit card information to complete registration.
How do I use Secured Transfer when making a transfer?When using Secured Transfer to make certain high dollar transfers or wires, a one-time authorization code will automatically be sent to the mobile number you registered with us. Just enter the code and complete your transfer.
How can I remove Secured Transfer if my mobile device becomes lost or stolen?If you no longer have access to the mobile phone number, you can use your debit card information to remove it.
How can I use Secured Transfer internationally?If you have a U.S. based mobile number and can receive SMS internationally, you can continue to use Secured Transfer as you travel. However, if a U.S. based mobile number is not available, you may choose to use a USB security key. We do not support international phone numbers at this time.
What is a USB security key?A USB security key plugs into your computer's USB port and functions as an extra layer of security that's used in Online Banking to increase limits for certain transfer types.
Why do I need a USB security key?USB security keys are an optional alternative to SMS-based one-time security codes if you do not have access to a U.S. mobile phone number or can't receive texts to your phone.
Where can I get a USB security key?USB security keys can be purchased at many online and trusted tech retailers and typically cost between $18-$50. Just search for 'USB security key' and make sure the key you choose is FIDO-2 certified.
How do I register my USB security key?It's easy and just takes a minute or two. Register your USB security key.
How do I use my USB security key when making a transfer?When prompted for your USB security key, all you need to do is tap the button on the key already inserted into your USB port, allow the browser to read your device and continue with your transfer.
Once your USB security key is set up, it serves as an extra layer of security for adding transfer recipients to your account and for extra security at sign-in.
Proper internet security is more important than ever. Be sure to review these 10 online and mobile security tips.